TERMS OF USE

ARTICLE 1 – DEFINITIONS

Buyer: Any individual user purchasing products on the website for personal, non-commercial use.

Terms: These general terms of service governing all product sales on the website.

Order: Any purchase of one or multiple products placed by a Buyer on the website.

Currency: All prices are displayed in United States Dollar (USD).

Products: All fashion accessories and home decoration items sold on the website by the Seller.

Customer Service: The official support team of EverydayHold, contact details listed in Article 18.

Website: The official online store operated by EverydayHold, accessible at www.everydayhold.com.

Territory: Worldwide shipping territories with primary service coverage in Indonesia and other global regions supported by our logistics partners.

User: Any visitor browsing or accessing the website.

Seller: EverydayHold, the legal operator and data controller of the website.

ARTICLE 2 – SCOPE OF APPLICATION

These Terms apply to all product sales and online orders placed on the website without exception. By placing an order, the Buyer confirms that all purchases are for personal use only, excluding any commercial resale, wholesale or business activities.

The Seller reserves the right to cancel or reject any abnormal, bulk, fraudulent or commercial orders that do not conform to standard retail consumption behavior. All orders are only valid for delivery within our service territories.

EverydayHold reserves the right to update and revise these Terms at any time to comply with legal and technical updates. The latest version published on the website shall take effect immediately.

ARTICLE 3 – PURPOSE

These Terms define the rights and obligations of both the Seller and the Buyer, clarifying the full order process including product selection, payment, shipping, after-sales service, returns and refunds.

Placing an order constitutes full and unconditional acceptance of these Terms by the Buyer. Users may view, save or print these Terms on the website at any time. No waiver of any clause by either party shall constitute a permanent waiver of future enforcement.

ARTICLE 4 – PRODUCTS

All product information including descriptions, materials, colors, dimensions, usage instructions and care guidelines is displayed on the corresponding product pages. The Buyer shall verify product details and check for personal allergies before placing an order.

Minor color or visual differences between online images and physical products due to screen display limitations are not deemed product defects and will not affect order validity.

The Seller adjusts product inventory and assortments regularly. Products are available for purchase while the “Add to Cart” button is active. Out-of-stock items will be marked accordingly, and pre-order items will display extended delivery timelines.

If a product becomes unavailable after order confirmation, our customer service will contact the Buyer promptly to offer delivery updates, order modification or full cancellation and refund services.

ARTICLE 5 – PRICING

All product prices displayed on the website are final and include applicable taxes. Shipping fees are calculated separately and displayed before order confirmation. International orders may incur additional local duties, taxes or customs fees, which are the sole responsibility of the Buyer.

The Seller reserves the right to adjust product prices and shipping fees at any time. The final price applicable to each order is the price confirmed at the time of checkout.

In case of obvious pricing errors caused by system bugs or technical failures, the Seller reserves the right to cancel the order and issue a full refund. Buyers may re-place the order at the corrected price if stock is available.

ARTICLE 6 – ORDER PROCESSING

6.1 General Rules

Users may browse products without purchase obligation. All network fees incurred from website access are borne by the User.

6.2 Order Steps

Account & Identification: Buyers may place orders via a registered customer account or guest checkout. Account login credentials are strictly personal. Users are fully responsible for safeguarding their account information and shall notify customer service immediately in case of account leakage, loss or fraudulent use.

Product Selection & Cart: Buyers may select products and add items to the shopping cart. Cart modifications are allowed before final payment. Unconfirmed cart selections do not guarantee inventory reservation.

Order Confirmation: Before payment, Buyers shall confirm personal information, shipping address, delivery method and order details. All information provided by the Buyer must be accurate and complete.

Payment: We support multiple payment methods including credit card, PayPal, Shop Pay, Apple Pay and Klarna. Full payment must be completed in one installment to confirm the order. The Seller will verify every transaction to prevent fraud, and may request identity verification or cancel high-risk orders.

Order Confirmation: After successful payment, the Buyer will receive an official confirmation email including order number, product details, total amount and estimated delivery time. Buyers shall retain the confirmation email for after-sales inquiries.

6.3 Order Rejection

The Seller reserves the right to reject or cancel orders for legitimate reasons, including product unavailability, abnormal bulk orders, payment failures, suspected fraud, and bad-faith transactions.

6.4 Pre-Orders

Pre-order products follow the same order rules as in-stock items, with extended production and delivery timelines stated on product pages. The Seller may cancel pre-orders due to production issues and will notify Buyers with refund solutions promptly.

ARTICLE 7 – SHIPPING & DELIVERY

All orders will be processed and shipped only after full payment is confirmed. Shipping fees cover packaging, handling, shipment and tracking services. Additional local customs fees, import taxes or administrative fees for international shipments are borne by the Buyer.

All delivery times listed on product pages and confirmation emails are estimated timelines. The standard maximum delivery period is 30 days from order confirmation. The Seller will notify Buyers of any delivery delays in advance.

Products will be delivered to the valid shipping address provided by the Buyer. Tracking numbers will be sent via email after shipment. The risk of product loss or damage transfers to the Buyer upon successful delivery.

International orders refused by the Buyer at customs will incur return shipping and customs fees, which will be deducted from the final refund amount.

ARTICLE 8 – WITHDRAWAL RIGHTS & RETURNS

Buyers enjoy a 30-day free return and withdrawal period starting from the date of receiving the products. Customized products and unsealed hygiene-sensitive products are non-returnable.

To initiate a return, Buyers shall contact customer service via the official email and submit a return application within the valid period. Returned products must be unused, unwashed, undamaged, and kept in original packaging with all original accessories intact.

After inspection and confirmation of valid returns, the Seller will complete the refund within 30 working days via the original payment method. Domestic Indonesian orders include standard shipping fee refunds; international return shipping fees and original delivery fees are borne by the Buyer.

All returned products are not eligible for exchange; Buyers need to place a new order for replacement items.

ARTICLE 9 – POST-DELIVERY COMPLAINTS

Buyers shall inspect packages and products upon delivery. Any damage, defect, missing items or order errors must be reported to customer service with photographic evidence within 30 days after delivery. Our team will verify the issue and provide return or after-sales solutions promptly.

ARTICLE 10 – LEGAL WARRANTIES

All products sold on the website enjoy official legal quality warranty, covering non-conformity defects and hidden product flaws within 24 months after delivery.

Under valid warranty conditions, Buyers may choose free product repair, replacement, partial refund or full refund. The Seller will handle all warranty issues free of charge after verifying product defects.

Warranty services do not cover damage caused by improper use, artificial modification, incorrect maintenance, improper storage or personal allergies to product materials.

ARTICLE 11 – AUTHENTICITY VERIFICATION

The Seller strictly guarantees all products sold on the website are 100% authentic. All returned items will undergo official authenticity inspection.

Counterfeit products will not be refunded or returned, and may be disposed of or submitted to relevant authorities per legal requirements. The Seller is not responsible for losses caused by non-official purchased counterfeit products.

ARTICLE 12 – LIABILITY LIMITATION

The Seller shall not be liable for product damage or loss caused by improper use, incorrect maintenance, personal storage issues or material allergies after delivery.

The website may be temporarily unavailable due to maintenance, system updates or technical failures. The Seller is not responsible for direct or indirect losses caused by temporary website inaccessibility. Users shall protect their own device and data security during website access.

ARTICLE 13 – FORCE MAJEURE

The Seller is exempt from liability for order delivery delays or service failures caused by unforeseeable and uncontrollable force majeure events, including natural disasters, policy adjustments, logistics suspension and other emergency situations. The Seller will resume services and notify Buyers promptly after the event ends.

ARTICLE 14 – PROPERTY RESERVATION

All products remain the legal property of EverydayHold until the Buyer completes full payment of the order amount including all taxes and fees.

ARTICLE 15 – INTELLECTUAL PROPERTY

All website texts, images, logos, designs, product photos and content are the exclusive intellectual property of EverydayHold. Any unauthorized reproduction, modification, commercial use or duplication is strictly prohibited.

External hyperlinks leading to the website must obtain prior written approval. The Seller is not responsible for the content of third-party linked websites.

ARTICLE 16 – PERSONAL DATA PROTECTION

All personal data collected during order placement is processed in compliance with GDPR and global data protection regulations, used only for order processing, after-sales service and customer management.

Users enjoy full data rights including access, correction, deletion and opt-out. For data-related requests, please contact our official email: startayd@everydayhold.com. Detailed data processing rules are specified in our Privacy Policy and Cookie Policy published on the website.

ARTICLE 17 – DISPUTE RESOLUTION

These Terms are governed by international e-commerce laws and consumer protection regulations. In case of any order dispute, Buyers shall first contact our customer service for amicable settlement.

If no settlement is reached, either party may submit the dispute to local competent consumer arbitration institutions or judicial authorities for resolution.

ARTICLE 18 – CUSTOMER SERVICE

For any inquiries, support, suggestions or complaints regarding products, orders or these Terms, please contact us via our official email: startayd@everydayhold.com.