FAQS

How do I place an order?

You may purchase products directly via our official website www.everydayhold.com through our secure checkout process. First, select your preferred product style, color and specifications, then click “Add to Cart”. Review and adjust your item quantities in the cart icon at the top right of the page before checkout.

When finalizing your purchase, you can choose three checkout options: log in to your existing account, create a new account for future order management, or complete a guest checkout without registration. We provide home delivery services covering Indonesia and global supported regions.Please verify your shipping information and order details carefully before confirmation. No item or delivery modifications are allowed once an order is finalized.

How do pre-orders work?

Pre-orders allow you to reserve in-production products with a guaranteed official shipping date displayed on each pre-order product page. All pre-order items are produced strictly in accordance with our brand quality standards, helping customers secure out-of-stock styles in advance.

Full payment is required at the time of pre-order placement to confirm your reservation. If your order includes both in-stock and pre-order items, products will be shipped separately once available with no additional shipping fees. For temporarily unavailable products with no pre-order access, you can subscribe to in-stock notification on the product page, and you will receive an email alert once restocked or pre-order windows open.

How do I know my order is confirmed?

Your order is officially confirmed after successful payment processing, and you will receive an automated confirmation email immediately. The email contains your unique order number, full product details, total payment amount, shipping method and delivery address.

Registered users can also check real-time order status and order history in their personal account. If you do not receive the confirmation email, please check your spam folder first. If the email is still missing, please contact our customer service via startayd@everydayhold.com for assistance. We recommend adding our official email to your trusted contacts to receive all shipping updates timely.

Can I cancel my order?

For in-stock orders, cancellation requests are only acceptable within 1 hour after purchase and only if your parcel has not entered warehouse processing. Successful cancellations will trigger a full refund to your original payment method.

Pre-order items support free cancellation at any time before the guaranteed shipping date, with full refunds guaranteed. If the cancellation window expires, orders cannot be intercepted. You may either refuse delivery upon arrival or receive the parcel and submit a standard return application. Initial shipping fees are non-refundable, and return shipping costs shall be borne by the buyer.

Can I modify my order?

No item, color, specification or system delivery address modifications are allowed after order confirmation and payment. To change product details, you can submit a cancellation request within 1 hour of purchase and place a new order after successful cancellation.

For address adjustments after shipment, you can modify delivery details via the carrier’s official tracking link, provided the new address is within the same country as the original shipping location. If your order has been shipped and cannot be modified or cancelled, you can refuse delivery or apply for a return after receiving the package. All return shipping fees are at the buyer’s expense.

What should I do if I received the wrong item?

If you receive incorrect products inconsistent with your order, please contact our customer service at startayd@everydayhold.com with your order number and clear product photos for verification.

We will provide a free prepaid return label for the wrong item. Once the incorrect product is shipped back, we will immediately arrange delivery of your original ordered item at no extra cost. Please ensure the returned item is unworn, undamaged and kept in complete original packaging.

What should I do if I missed my delivery?

Our official carrier will attempt a second automatic delivery on the next business day if you are unavailable to receive your parcel. You can also reschedule the delivery date or adjust delivery methods via the tracking link sent by SMS or email.

If two delivery attempts fail, the parcel will be temporarily stored at the nearby carrier service point. You can collect it with valid identification documents within the specified period. Uncollected parcels will be returned to our warehouse automatically. We will process item refunds after receiving the returned parcel, while initial shipping fees are non-refundable. For delivery exception issues, please contact our customer service for support.

What if my parcel is lost or marked as delivered but not received?

If your tracking shows “Delivered” but you have not received the parcel, please first check with neighbors, property managers and confirm your shipping address accuracy. If the parcel is still unlocatable, contact our customer service with your order number within 14 days of the marked delivery date.

We will launch an official investigation with the carrier and may require a non-receipt declaration form for claim processing. Please note that no investigation can be initiated if you have authorized signature-free delivery via carrier settings, and you will take full responsibility for parcel loss under such circumstances.

How can I return my online order?

Buyers enjoy a 7-day return window from the date of parcel receipt. Eligible items must be unworn, undamaged, and complete with all original packaging, accessories and protective materials.

Submit your return request via our official website return channel. Our team will review your application within 48 hours and send detailed return guidelines and shipping documents by email. We provide preferential prepaid carrier return labels, with return shipping fees deducted from your final refund.

After we receive and inspect your returned item, refunds will be processed within 3–15 business days. Online orders can only be returned via the official website return system and are not supported for in-store returns. Wrong or defective item returns are exempt from return shipping fees.

Can I exchange my online order?

We do not support direct product exchanges for online orders. To change product color, size or model, you need to submit a return application for your original item and place a new order after your refund is processed.

All online return rules and shipping fee policies apply to exchange-related returns. Please ensure returned products are kept in pristine original condition to pass quality inspection.

How long do refunds take?

After receiving your returned parcel, our team will complete quality inspection and refund processing within 3–15 business days (up to 15 days during peak seasons).

Refunds will be issued to your original payment method. The actual arrival time of funds depends on your bank’s processing rules and may take additional working days. Return shipping fees will be deducted from the total refund amount. If you do not receive a refund confirmation 15 business days after your return is delivered, please contact our customer service with your order and tracking information.

Official Support Email: startayd@everydayhold.com