RETURN POLICY

EverydayHold adheres to customer-oriented after-sales standards and provides a standardized, transparent return service for all eligible online orders placed on www.everydayhold.com. We strictly comply with global e-commerce consumer protection regulations to ensure fair and reasonable return solutions for every customer.

A valid 7-day return window applies to all qualified orders. The return period officially starts on the exact date when the customer successfully receives and signs for the parcel. All return applications must be actively submitted and confirmed within this 7-day timeframe. Any return requests exceeding the valid period will not be accepted due to quality inspection and inventory management restrictions.

To qualify for a full refund, all returned products must meet our strict return eligibility standards. Items must be kept in 100% brand-new, unused and undamaged condition, free of any scratches, stains, wear marks, odor or artificial damage. All original supporting accessories and complete packaging must be returned intact, including official product boxes, dust bags, protective films, instruction manuals and matching accessories. Any missing parts, damaged packaging or obvious use traces will result in return rejection.

All return procedures must be completed through the official return channel on our website. Online orders are not supported for offline in-store returns or exchanges. After customers submit a return application, our professional after-sales team will review the order information, product condition and application reason within 48 working hours. Once approved, we will send detailed return guidelines, shipping requirements and official return documents to the customer’s reserved email address.

Standard return shipping fees will be automatically deducted from the final refund amount after our warehouse receives and inspects the returned goods. However, returns caused by our official errors, including wrong item delivery, product defects and missing items, are fully exempt from return shipping fees, and we will bear all return logistics costs.

After receiving the returned parcel, our professional quality inspection team will conduct a comprehensive verification of product condition, packaging integrity and accessory completeness. If the return fully complies with our policy rules, we will initiate the refund process within 3–15 business days. The exact fund arrival time depends on the processing cycle of the customer’s original payment institution.

We reserve the right to reject returns that do not meet policy requirements, including privately returned parcels without official application, items damaged by improper use or human factors, and products with incomplete original configurations. For detailed return process guidance, refund progress inquiry and policy consultation, please contact our dedicated after-sales support email:startayd@everydayhold.com.